La Culture（下稱「本公司」、「我們」）尊重並致力保護閣下的個人私隱。本私隱政策旨在說明我們如何收集、使用、保留及保護閣下的個人資料，並符合香港特別行政區《個人資料（私隱）條例》（第486章）的規定。
La Culture ("the Company", "we", "us", or "our") respects and is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, retain, and protect your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.
1. 個人資料的收集 (Collection of Personal Data)
當閣下使用我們的網站、註冊帳戶、下單購物，或透過我們的 WhatsApp 商業帳號及智能助理（Chatbot） 與我們互動時，我們可能會收集閣下的個人資料，包括但不限於：
- 姓名
- 聯絡電話號碼（包括 WhatsApp 號碼）
- 送貨地址
- 電郵地址
- 交易及付款紀錄
- 閣下與我們客服或自動化系統的對話紀錄
When you use our website, register an account, place an order, or interact with us via our WhatsApp Business account and Chatbot, we may collect your personal data, including but not limited to:
- Name
- Contact phone number (including WhatsApp number)
- Delivery address
- Email address
- Transaction and payment records
- Chat history with our customer service or automated systems
2. 收集資料的目的 (Purposes of Data Collection)
我們收集的個人資料將用於以下用途：
- 處理閣下的訂單及付款；
- 安排物流及送貨服務；
- 透過 WhatsApp 或其他渠道向閣下發送訂單狀態更新及通知；
- 處理閣下的查詢、投訴及提供客戶服務；
- 系統後台管理及優化我們的自動化回覆系統；
- （如獲閣下同意）向閣下發送最新的產品資訊及推廣優惠。
The personal data collected will be used for the following purposes:
- Processing your orders and payments;
- Arranging logistics and delivery services;
- Sending order status updates and notifications via WhatsApp or other channels;
- Handling your inquiries, complaints, and providing customer service;
- System administration and optimizing our automated reply system;
- (With your consent) Sending you the latest product information and promotional offers.
3. 資料的披露與轉移 (Disclosure and Transfer of Data)
我們將對閣下的個人資料保密。除非獲得閣下同意或按法律要求，我們不會將閣下的個人資料出售或出租予第三方。然而，為履行上述目的，我們可能會將資料提供予授權的第三方服務供應商（例如：Shopline 網店平台、物流公司、支付網關及 WhatsApp API 系統服務商）。
We will keep your personal data confidential. We will not sell or rent your personal data to third parties unless we have your consent or are required by law. However, to fulfill the above purposes, we may provide your data to authorized third-party service providers (e.g., Shopline e-commerce platform, logistics companies, payment gateways, and WhatsApp API system providers).
4. 資料安全 (Data Security)
我們採取適當的技術及企業安全措施，以保護閣下的個人資料免受未經授權的查閱、意外遺失或損壞。所有經由本網站及 WhatsApp 系統提交的敏感資料均會被加密處理。
We implement appropriate technical and corporate security measures to protect your personal data against unauthorized access, accidental loss, or damage. All sensitive data submitted through this website and the WhatsApp system is encrypted.
5. 查閱及更正個人資料 (Access and Correction of Personal Data)
根據《個人資料（私隱）條例》，閣下有權查閱及更正我們所持有的閣下個人資料。如需行使有關權利，或對本私隱政策有任何疑問，請透過以下方式與我們聯絡：
Under the Personal Data (Privacy) Ordinance, you have the right to access and correct your personal data held by us. If you wish to exercise these rights or have any questions regarding this Privacy Policy, please contact us at:
聯絡電郵 Contact Email: laculturehk@gmail.com
本公司保留隨時修改本私隱政策的權利。更新後的政策將於本網站發佈即時生效。
The Company reserves the right to amend this Privacy Policy at any time. The updated policy will take effect immediately upon posting on this website.
